Last updated: 16 September 2025

Privacy Policy

Eyecon Optical (“we”, “our”, “us”) respects your privacy. This policy explains what data we collect, how we use it, and your choices.

1. Scope

This policy applies to our website, online forms, WhatsApp/chat communication, and in-store services at Eyecon Optical locations.

2. Information We Collect

• Contact details: name, phone number, email, city/branch preference.
• Order & service info: frame/lens selections, prescriptions shared by you, measurements, service history.
• Device & usage data: pages visited, interactions, approximate location (from IP), cookies or similar tech (see “Cookies”).
• Communications: messages you send via WhatsApp, forms, email, or phone.

3. How We Use Information

• Provide services (eye testing, orders, adjustments) and fulfill requests.
• Respond to enquiries, after-sales support, and appointment reminders.
• Improve our site, products, and customer experience.
• Send service-related updates and — with your consent — offers or announcements.
• Compliance with law, fraud prevention, security.

4. Legal Bases

We process data based on your consent, to perform a contract (your order/service), legitimate interests (service improvement, security), and legal obligations.

5. Sharing

We may share limited information with trusted providers (e.g., payment, delivery, IT, analytics) under confidentiality commitments. We may disclose if required by law or to protect our rights, users, or the public.

6. Data Retention

We keep data only as long as necessary for service, legal, accounting, or reporting requirements. You can request deletion where applicable.

7. Your Choices & Rights

• Access, correct, update, or request deletion of your information.
• Withdraw consent for marketing at any time.
• Opt out of non-essential cookies via your browser.

8. Cookies

We use cookies to keep the site reliable and to understand usage. You can block cookies in your browser; some features may be limited.

9. Security

We use reasonable technical and organizational measures to protect data. No method of transmission or storage is completely secure.

10. Children’s Privacy

Our services are intended for general audiences. If you believe a child’s data was provided without guardian consent, contact us and we’ll act promptly.

11. International Transfers

Your information may be processed on servers or by providers located in or outside India, with appropriate safeguards where required.

12. Changes to this Policy

We may update this policy from time to time. The “Last updated” date reflects the latest version.

13. Contact & Grievance